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Shipping & Returns

Free Shipping!

Get free shipping on orders of $95.00 or more (before sales tax ).

Our free shipping offer is extended to orders shipped within the 48 contiguous States via UPS Ground or USPS at our discretion.

No product exclusions!

Shipping Information

All orders are shipped FOB Windows101 or agent of Windows101. This means that you are responsible for the merchandise as soon as it is in the possession of the carrier. Packages are not insurable for theft. If you suspect a package left at your door is in danger of theft, request that a signature is required for delivery. This will require you or another adult to be present when the package is delivered.

You will be responsible for all shipping fees for packages that are returned to Windows101 except in cases when we have made a mistake.

Discrepancies and shortages must be reported to us within 7 days of delivery. In the case of a shortage, there is no need to notify us if it is indicated as being back ordered.

Shipping Rates for U.S. Orders

Shipping fees are calculated manually after a customer service representative has reviewed the order.

For orders under $95.00, please see the shipping rates below. These rates are approximate and are only provided here to offer you an estimate. Please keep in mind that the size, number of packages and distance from Seattle may affect the cost.

Windows101 does not have a minimum purchase amount. However, the minimum shipping fee is $5.00.

3 lbs.

           $12.00 ~ 18.00

6 lbs.

           $14.00 ~ $20.00

10 lbs.

           $17.00 ~ $24.00

20 lbs.

           $19.00 ~ $28.00

 

 

 

 

Alaska & Hawaii

Most orders are shipped vis USPS Priority Mail.  For approximate shipping fees, please see the chart below.

3 lbs.

           $14.00 ~ 16.00

6 lbs.

           $16.00 ~ 23.00

10 lbs.

           $34.00 ~ $50.00

20 lbs.

           $50.00 ~ $62.00

 

 

 

 

International

CUSTOMS & DUTIES International orders may be subject to Customs fees, taxes, VAT and other locally collected fees ("Import Fees") that are due upon receipt. For more information, please contact your local postal and courier service.

POSSIBLE DELAYS When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

REFUSED SHIPMENTS If you refuse a shipment from Windows101, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Windows101. This amount will be deducted from your merchandise refund, once we receive the merchandise..

Returns and Exchanges

Windows101 accepts returns of regularly stocked items within 30 days of the delivery date. Returns are subject to re-stocking fees of up to 30% of the purchase price, excluding shipping fees. Used and damaged items will be refunded at our discretion. Shipping fees are not refundable. Refunds will be applied to the credit card the item was purchased on.

Special-order items, Rubber, Resin/Chemicals/Soaps and Highrise gear and Fall Protection items are not returnable.

To return an item for a refund or exchange, please follow the steps below:

  1. Call Windows101 Customer Service at 800-494-6101 or 206-624-1636.
  2. Upon approval, enclose your order information (Name, Phone number, Order number, etc.) with the item to be returned.
  3. Mail the item. You will be responsible for the item until it is received by Windows101. Therefore, it may be advised to insure the item for loss and damage.

Mail returns and exchanges to:

Windows101
730 S Portland St.
Seattle, WA 98108

 

 

 

 

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Phone: 800-494-6101 (206-624-1636)
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